I had a problem with my furnace every winter for the last 5 years, the unit was installed in 2013. I hired many HVAC specialists every year without resolving my problem and costing me a lot of wasted money. I hires Shawn at Rare based on his plethora of excellent reviews. He is truly an exceptional diagnostician and the only person who took the time to find out what was really going on and actually FIX IT. In addition to being great at his profession, he is honest, and he even calls to follow up which is unheard of in HVAC business. Half the time service providers won't get back to you, not Shawn, he is always available to answer calls. Rare goes above and beyond for customers. I will not hire anyone else!